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Fix "Support Request" in PRO Version

Luigi Ramone | 15 December, 2005 20:10

Everyone knows that the initial PRO version of CPanel comes with a broken "Submit a Support Request". It seems the reseller settings just plain out don't work, and the root setting overrides everything.

Follow the How-To below and you will get the submit a support request feature working the way it was intended to.



1. Log into ROOT SSH

2. Type: cd /usr/local/cpanel/whostmgr/docroot/cgi

3. Type: pico addon_configsupport.cgi

4. Find the following line:

if ($ENV{'REMOTE_USER'} ne "root") {
$conffile = "/var/cpanel/pro/$Cpanel::CPDATA{'OWNER'}_support.conf";

5. Change this line to:

$conffile = "/var/cpanel/pro/$ENV{'REMOTE_USER'}_support.conf";


6. Save this file

7. Type cd /usr/local/Cpanel

8. Type pico SupportRequest.pm

9. Search this file every instance of the following:

$Cpanel::CPDATA{'OWNER'}/support.conf

10. Change every instance to the following:

$Cpanel::CPDATA{'OWNER'}_support.conf


11. Save this file

12. Just to make sure your starting from scratch do the following:

Type: cd /var/cpanel/pro
Type: dir
delete every support.conf that is listed

13. Log into your reseller WHM and Configure a support request.

14. Test it out and have fun!!!

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